Privacy Policy

Effective Date: April 17, 2026

At Elite Pet Society, your privacy and trust are extremely important to us. This Privacy Policy outlines how we collect, use, and protect your information when you engage with our services, website, and client portal.

Information We Collect

We may collect information necessary to provide personalized care, including your name, phone number, email address, service address, pet details, veterinarian information, scheduling preferences, care routines, and home access instructions. Payments are processed securely through third-party platforms, and we do not store full payment details.

How We Use Your Information

Your information is used solely to provide services, manage scheduling, communicate updates, ensure the safety of your pets and home, and improve the client experience. We do not sell, rent, or share personal information for marketing purposes.

Client Portal & Technology

We use trusted third-party platforms, including Time To Pet, to manage scheduling, communication, and service reporting. These platforms are secure and designed specifically for professional pet care businesses.

Photo & Media Use

With your consent, photos or videos of pets may be taken during services for client updates, service reports, and marketing purposes. You may opt out at any time. No personal identifying information such as your address will ever be shared.

Data Protection

We take reasonable measures to protect your information, including secure platforms, password-protected systems, limited access to personal data, and responsible handling of home access details.

Your Privacy Rights

You may request access to, updates to, or deletion of your personal information where applicable. Requests can be submitted through the client portal or contact form.

Cookies & Website Use

Our website may use basic cookies or analytics tools to improve user experience. This data is non-personal and used for general insights only.

Policy Updates

This Privacy Policy may be updated periodically. The latest version will always be available on this page.

We treat your home, your pets, and your personal information with the same level of care, respect, and integrity that we would expect for our own.