FAQ

How do I get started?

To get started, join the waitlist and complete your client profile through the portal. Once services become available, we will follow up to schedule your meet & greet and confirm details.

Is a meet & greet required?

A meet & greet may be required prior to the first service. This allows us to review routines, home access, and care preferences to ensure the best possible experience.

What areas do you serve?

Elite Pet Society serves University Park, Palmer Ranch, Lakewood Ranch, Fruitville, Sarasota, and The Meadows. Additional nearby areas may be accommodated based on availability.

How are services scheduled?

All services are requested and managed through the client portal. Availability is limited and not guaranteed until confirmed.

How does payment work?

A valid payment method must be kept on file. Payments are processed automatically through the client portal at the start of the service period.

Will I receive updates during visits?

Yes. Updates, notes, and photos may be provided during or after visits to keep you informed and provide peace of mind.

What if I need to cancel a visit?

Cancellations must be made before 6:00 AM on the day of service to avoid potential fees. Late cancellations or missed visits may be charged.

What happens in an emergency?

In the event of an emergency, we will attempt to contact you and your emergency contact. If neither can be reached, we are authorized to seek veterinary care as needed.

Do you offer services for multiple pets?

Yes. Care is customized for each household and tailored to your pets’ individual needs.

Can I request services outside your listed areas?

Possibly. Additional nearby areas may be accommodated based on availability and scheduling.