FAQ
How do I get started?
Complete our complimentary Meet & Greet form. We’ll personally reach out to schedule your meet & greet and help you get started.
Is a meet & greet required?
Yes. A complimentary Meet & Greet is required for all new clients before services begin. This allows us to review your pet’s routine, home access, and care preferences to ensure the best possible experience.
What areas do you serve?
Elite Pet Society serves University Park, Palmer Ranch, Lakewood Ranch, Fruitville, Sarasota, and The Meadows. Additional nearby areas may be accommodated based on availability.
What are your pet care hours?
Pet care visits are available daily from 10:00 AM to 6:00 PM. Visits requested before 10:00 AM or after 6:00 PM are subject to availability and an after-hours surcharge.
How do I request services?
AAll services are requested through the client portal. Every request is personally reviewed and confirmed based on availability.
What are your office hours?
Concierge office hours are:
Monday–Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday: 11:00 AM – 1:00 PM
Messages received outside office hours will be returned as soon as possible during the next business day.
How does payment work?
A valid payment method must be kept on file. Payments are processed automatically through the client portal at the start of the service period.
Will I receive updates during visits?
Yes. Updates, notes, and photos may be provided during or after visits to keep you informed and provide peace of mind.
What if I need to cancel a visit?
Cancellations must be made before 6:00 AM on the day of service to avoid potential fees. Late cancellations or missed visits may be charged.
What happens in an emergency?
In the event of an emergency, we will attempt to contact you and your emergency contact. If neither can be reached, we are authorized to seek veterinary care as needed.
Do you offer services for multiple pets?
Yes. Care is customized for each household and tailored to your pets’ individual needs.
Can I request services outside your listed areas?
Possibly. Additional nearby areas may be accommodated based on availability and scheduling.